Frequently Asked Questions

Who is Dalewares Promotions?

Dalewares Promotions is Africa Agent to Boost Engagement is the authorized reseller and merchant of the products offered within this store.

Can I view my past orders online?

Yes, you can check order history in your online > My Account > Order History.

How do I contact Customer Service?

Contact our Customer Success team via email info@shopcencentrixafrica.com. WhatsApp on +2348023012304
 

What if I’m interested in a custom quote for an item not on the site?

Please use the Custom Order Request in the footer to submit a request for a custom quote. A member of our team will contact you promptly to learn more about your project.

What if I need to cancel or change an order?

Please contact our Customer Success Team here to review your options. Our team will verify where your order is in the production process to determine if the order is eligible to be changed or canceled. If the order can be canceled, cancellation and restock charges may apply.

Are size charts available?

Yes, size charts are included for each wearable item and are accessible via a size chart link at the bottom of the page under "Resources".

How do I make payment with a Purchase Order?

Email Omolewa Babalola at Dalewares Promotions to make Purchase Order payment arrangements – lewa@dalewares.com

What forms of payment do you accept?

All major Debit cards and purchase orders.

Is my debit card information safe?

Yes. It is our policy to keep your debit card information secure. When you enter your debit card information online, we use a secure order site, which encrypts and protects your debit card information.
 

When will my credit card be billed?

For all debit card orders, your debit card is authorized and charged when you checkout. Please note that your card will be charged by Dalewares Promotions Limited. If your card declines, your order will not process and you will be prompted to add another payment method.

What should I do if my credit card declined?

Contact your card issuer to determine the cause of the decline. An international purchase could need to be verified with the card issuer as accurate prior to being processed based on the card issuers fraud management.
Some common causes could be that the card may need to have international purchasing enabled or that the international purchase needs to be verified as valid before being processed based on the card issuer's fraud management practices.

Shipping methods

Orders will be shipped using the local ground delivery service.

How is shipping calculated?

A flat rate shipping charge may be applied as noted on the website.

When will my merchandise ship?

Made-to-order items will include a lead time which will be noted on the specified item within the e-store. Please note made-to-order items may arrive on different days in multiple shipments.

Shipping Damage

Inspect all packages upon receipt. You may refuse delivery of a damaged package. All damages, shortages, or errors must be reported to our Customer Success team within one week of receipt of the package. We will file a damage claim with the carrier. After the carrier confirms the damaged shipment, a replacement shipment will be sent to you at no additional charge.

Defective merchandise

We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for credit or for exchange. Defective merchandise must be reported to Customer Success within one week of receipt, we are unable to accept damage claims after one week from merchandise receipt. All components of the product must be returned in their original packaging.
 

Return/Exchange

Some products on the site are made to order, just for you! Due to the personalized nature of these products, returns and exchanges are not permitted.
Please refer to the product description to determine whether it is made to order or not.
For in-stock items, these can be returned or exchanged within one week of delivery, provided they have not been washed, worn or altered.